FAQ

You can exchange your old foreign banknotes for cash in 3 simple steps:

Step 1: Find out which currencies you can exchange. We accept all currencies, including both current and obsolete ones. You can view the list of exchangeable currencies and their rates here.

Step 2: Kindly click here to register the currency you wish to sell, and complete the application form, which you can download from the confirmation email that we will send you.

If you do not have access to a printer, please ensure that you fill out the required details on a separate sheet of paper and include it with your package.

Step 3: Please send us your currency, and we will process your payment via bank transfer or PayPal within 5 business days.

When sending your currency, we recommend adding tracking or insurance for added security. Additionally, to ensure smooth processing, please label the package contents as “documents” when shipping.

Not long at all! We aim to process your payment within 5 business days or less, starting from the day we receive your currency.

It typically takes us 1-3 days to process your currency. This involves receiving and opening your package, counting and verifying the banknotes, checking security features, sorting, sending a confirmation email, storing the items, and entering data. We process items in batches, with a new batch starting every second business day.

Once processing is complete, we’ll proceed with your payment. The time it takes for your payment to reach you depends on the payment method you’ve selected:

• PayPal payments are processed instantly.
• Australian bank transfers take 1 business day.
• International bank transfers may take 1-4 business days.

The majority of our customers receive their payment within 5 business days. If there is any delay for any reason, we will notify you.

You can view our industry-leading exchange rates [here]. These rates are used to calculate your payout amount.

We do not charge any fees or commissions. You will receive your payout based on the exchange rates displayed [here].

Our operational costs and margins are covered by the difference (spread) between the mid-market exchange rate and our buy exchange rate, which is a standard practice used by all currency exchange services.

For currencies that are more challenging to exchange, such as old banknotes, the spread between the mid-market rate and our buy rate is generally higher than for currencies that are easier to exchange. However, we offer the best buy exchange rates for foreign obsolete banknotes available online. We monitor this daily, and if you find a better rate elsewhere for foreign obsolete notes, please let us know.

While we don’t charge any fees, some of the third-party payment providers we work with may apply fees:

PayPal: Charges a fee of 3.40% of the total amount received. If you’re outside the Australia, international PayPal fees will apply.
International bank transfers: We don’t charge any fees, but your bank may impose a fee to receive an international payment. This is common with many Canadian banks, so it’s a good idea to check with your bank if you’re unsure.

Yes! Our service is available for international customers. We’ve helped people from all continents exchange their old currency for cash.

You can, but it’s not required. We offer free sorting and counting services for your currency. We understand that recognizing and organizing different currencies can be challenging, so why not let us handle the sorting for you, at no extra cost?

Feel free to send your currency unsorted and/or uncounted. Just be sure to include an exchange form with your personal details filled out. You don’t need to list the amounts per currency— we will take care of that for you.

Yes, of course. You can send multiple currencies in the same package without any issues.

No, there is no maximum limit on the amount we accept for exchange. However, for high-value transactions, we may request additional information from you. This is part of our efforts to comply with anti-money laundering and counter-terrorist financing regulations, where we carry out risk-based due diligence measures.

Transactions with an exchange value over 20,000 AUD are considered high-value transactions.

No, there is no minimum amount required for exchanging banknotes. We accept and process all transactions, regardless of size. After all, small amounts can add up to a significant total.

You can find all our contact information on the “Contact Us” page.

We strive to respond to all emails and messages submitted via the contact form within 2 business days.

We will exchange all banknotes, even if they are not listed on our site.

Please reach out to us to confirm whether we can exchange your banknotes that are not featured on our website.

Yes, absolutely! Collecting foreign coins and leftover travel money is a wonderful way to support your charity. Once your charity has received donations in foreign currencies, we can help you convert them.

You can send your charity’s banknotes unsorted and uncounted— we will sort and count them at no additional cost.

Yes, we do. If special documentation is required, we will be happy to provide it.

Yes, it is safe. The likelihood of your shipment getting lost or tampered with is very low—less than 0.5%. If you are concerned about the delivery, we recommend adding tracking and insurance to your shipment.